How to send a remediation request back to the user for rework.
The remediation workflow serves as acknowledgement that the vulnerability has been fixed or removed. For cases where an organization remediates a vulnerability, the RiskSense platform provides an option to mark that finding as a Remediation (RM).
Only managers and group managers can send remediation requests back to users for rework.
To rework a remediation request, navigate to either the Network > Host Findings or Application > Application Findings pages. For this example, we will show you how to rework a remediation using the Network > Host Findings page.
Select the RM Requested finding(s) you want reworked by clicking the check box in the page’s first column. You may select several vulnerabilities at a time for reworking remediation. If you are having trouble finding remediation requests, see Filtering for Remediation Requests.
Click the Workflow button at the top of the list view.
In the Workflow drop-down menu, click Rework under the Remediation category. This option can be used for single and multiple vulnerabilities.
You may also select a single vulnerability and right click the line item to select workflow options from the pop-up menu. Note that using the right-click option only works for a single row, as designated in the screenshot below.
Clicking Workflow > Remediation > Rework brings up the Rework Remediation window.
In the provided text box, enter the reason for reworking the remediation request. Once complete, click Apply.
When a remediation request is reworked, the state changes to RM Reworked.