Resetting Your Password

How to reset your Ivanti Neurons password.

Users can reset their passwords on the Ivanti Neurons platform login page if they know their username.

If a user does not know their username, contact support or the account manager to reset their password.

This option is not available for SAML logins.

To reset your password, navigate to the Ivanti Neurons platform login screen.

Reset Password - Ivanti Neurons Login Screen

Click the Forgot Password? link under the Login button.

Reset Password - Forgot Password Link Location

Enter your username into the text box and click Submit.

Reset Password - Reset Password Screen

The  Ivanti Neurons platform sends an automated email to the user containing a link to set a new password.

The link is only valid for 30 minutes. If the link expires, repeat the steps above to generate a new password reset link.