ServiceNow Service Request Connector Permissions

A detailed guide on permissions required for the ServiceNow Service Request connector in RiskSense.

The following permissions are required to obtain the form dynamically using the ServiceNow Service Request connector:

Read access to the following tables and the columns inside these tables.

  1. sc_catalog
    1. title
    2. sys_class_name
  2. sc_category
    1. title
  3. sc_cat_item
    1. name
  4. sys_choice
    1. Label (label)
    2. Value (value)
    3. Element (element)
    4. Dependent value (dependent_value)
  5. sc_req_item
    1. number
    2. state

Reasons for These Permissions:

  • sc_catalog table access is required to find the list of catalogs.
  • sc_category table access is required to find the list of categories.
  • sc_cat_item table access is required to find the list of a category item.
  • sys_choice table access is required to know the choices of the field whose values are derived from that table.
  • sc_req_item table access is required to retrieve the created service request item information.

Apart from these permissions, user should be able to retrieve the specific category item and also order a specific category item. Generally, this does not require additional ACLs. Follow these links to find any additional ACLs required for these actions.

https://<yourinstancename>.service-now.com/sys_ws_operation.do?sys_id=4f9131449f901200d54dd4b4232e708d&sysparm_view=&sysparm_record_target=sys_ws_operation&sysparm_record_row=1&sysparm_record_list=relative_pathCONTAINSorder_now^web_service_definition%3Db4558e83c3a302006f333b0ac3d3ae8e^ORDERBYname&sysparm_record_rows=1

https://<yourinstancename>.service-now.com/sys_ws_operation.do?sys_id=8f017f03c3330200d68d3b0ac3d3ae18&sysparm_view=&sysparm_record_target=sys_ws_operation&sysparm_record_row=23&sysparm_record_list=web_service_definition%3Db4558e83c3a302006f333b0ac3d3ae8e^ORDERBYname&sysparm_record_rows=33